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Quality Management

Quality Improvement Committee

The Quality Improvement Committee (QIC) is responsible for monitoring Modoc County Behavioral Health’s effectiveness. This involves tracking, reviewing, assessing, and recommending improvement of client care. The QIC may recommend policy changes, reviews and evaluates the results of Quality Improvement (QI) activities, institutes needed QI actions, and ensures follow-up of all QI processes. A few of the items that QIC monitors:

      • 24/7 Crisis Line Response
      • Accessibility and Timeliness to Services
      • Beneficiary and Provider Satisfaction
      •  Notices of Adverse Beneficiary Determination (NOABD)
      • Two Performance Improvement Projects—Clinical and Non-Clinical
      • Cultural, Linguistic Resources, and Training
      • Utilization Management/Review
      • Medication Practices
      • Quality of Care Concerns

The QIC is comprised of representatives from Adult and Children’s Services, Access Team, Crisis Services, Medical Services, Mental Health Services Act (MHSA), Managed Care & Compliance, Fiscal, Business Office, Systems Performance, Contracted Providers, Patient Rights, Peer Advocates, and client/family members. QIC meetings are held monthly and are open to the public. 

For more details about meeting times and locations, please email

CLICK HERE to read the Annual Quality Improvement Work Plan and Evaluation Report